Welcome to Lightnines! We’re thrilled to have you as our valued customer. Please take a moment to review our shop policies for a smooth and enjoyable shopping experience.

1. Payment: We accept payments through various secure methods, including credit/debit cards, PayPal, Venmo, and Shopify Pay (with an option for bi-weekly installments at no interest).

2. Shipping: All orders are processed and ready for shipping within 5-7 business days upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will notify you via email.

Shipping Rates & Delivery Estimates:

• Free Shipping: Available within the USA
• Worldwide Shipping: $50 flat rate

3. Returns & Exchanges: We take great pride in the quality of our products and aim for your complete satisfaction.

• Returns and exchanges are accepted for non-personalized items within 7 days of delivery. Please contact us for return/exchange instructions.
• Personalized products are crafted specifically for you and cannot be returned or exchanged.

4. Cancellations: Orders can be canceled within 1 hour of purchase. Please contact us promptly if you wish to cancel your order.

5. Damaged or Defective Items: We apologize if you received a package with damaged, incorrect, or missing items. Please contact our Customer Service Team at [email protected] with the subject line “Missing Item,” “Wrong Item,” or “Damaged Item.”

Include the following details:

• An image of the item(s) and packaging received
• Name of the item
• Order number

Please do not dispose of any items related to your claim, as Lightnines may arrange to collect the product.

6. Custom Orders: We love bringing unique ideas to life! Contact us here to discuss your custom design, and we’ll be happy to work with you.

7. Feedback: Your feedback is important to us! If you have questions, concerns, or suggestions, please reach out. We appreciate your input.

8. Privacy & Security: We respect your privacy and are committed to protecting your personal information. Our website uses secure encryption to safeguard your data.

Thank you for choosing Lightnines for your neon art and decor needs. We’re here to provide high-quality products and exceptional customer service. If you have further questions or need assistance, please contact us.

Happy shopping!

The Lightnines Team